📋 Steps to Request Account Deletion
You can delete your account using any of the following verified methods:
Submit Web Request (Below)
Complete the secure verification form below with your registered phone number and account password. Once verified, your account and personal data will be queued for permanent erasure.
Direct In-App Deletion
- Open the USH Spa mobile app
- Tap Profile on the bottom bar
- Select Account Settings
- Tap Delete Account & Confirm
🔒 Data Deletion Specification & Retention Policies
In compliance with Google Play Store User Data policies, here is exact disclosure of what data is permanently expunged, what data is retained, and our legal justification:
🗑️ Data Permanently Deleted
- Personal Identity & Profile: Full name, phone number, email address, password hashes, and profile picture avatar.
- Authentication & Sessions: Active login tokens, device push notification tokens (APNs / FCM).
- Treatment Records & Notes: Saved spa preferences, therapist choices, and health/sensitivity notes voluntarily submitted.
- App Activity & Wishlists: Saved favorite services and draft booking arrangements.
📑 Data Kept & Legal Justification
- Statutory Tax & Invoicing Records: Completed transaction amounts, invoice numbers, and payment receipt logs.
- Legal Basis: Mandatory retention under commercial, bookkeeping, and anti-fraud regulations in the State of Kuwait.
- Isolation & Anonymization: Retained accounting entries are stripped of direct user identifiers and isolated in secure audit archives.
Account Verification & Deletion Form
To safeguard your account from unauthorized deletion, please enter your registered mobile phone number and password.
💬 Having Trouble or Forgot Your Password?
If you cannot remember your account password or have difficulty using this form, you can submit a manual deletion request directly to our customer privacy desk:
Email: info@ushspa.co
Phone / WhatsApp: +965 900103335