At USH Spa, we love keeping you informed about our latest treatments, seasonal offers, and exclusive membership rewards. This Marketing Details page explains how our marketing programs work, the channels we use, and how you can manage your preferences at any time.
Table of Contents
1. Marketing Communications
We send communications to keep you up to date on everything happening at USH Spa, including:
- •New treatment and service launches (massages, facials, wellness therapies)
- •Seasonal discounts and holiday packages (Valentine's Day, Mother's Day, New Year specials, etc.)
- •Personalized birthday and anniversary gifts or treatment discounts
- •Exclusive member-only promotions and early-access booking opportunities
- •Wellness tips, skincare advice, and updates from our certified therapists
Note: We will only send you marketing messages if you have opted in. You can change your preferences or unsubscribe at any time.
2. Promotional Offers & Campaigns
All promotional offers and campaigns at USH Spa are subject to the following terms:
2.1 Seasonal and Themed Campaigns
Campaigns run throughout the year, such as:
- •Spring Renewal (March – April)
- •Summer Glow (June – August)
- •Autumn Relaxation (September – October)
- •Winter Warmth (November – January)
- •Festive & Holiday specials (various dates)
2.2 First-Time Customer Offers
New guests may receive a one-time welcome discount on their first appointment. This offer cannot be combined with other discounts and is valid for single treatments only (not packages).
2.3 Package Deals
Discounted treatment packages (e.g., buy 5 get 1 free) must be used within the specified validity period (typically 6–12 months from purchase). Unused sessions are non-refundable.
3. Loyalty & Rewards Program
Our loyalty program rewards our frequent guests with points that can be redeemed for free treatments, upgrades, and gifts.
Bronze Tier
Earn 1 point per $1 spent. Redeem 100 points for a $10 credit.
Silver Tier
Spend $500+/year. Earn 1.25 points per $1. Complimentary upgrade on birthday.
Gold Tier
Spend $1,000+/year. Earn 1.5 points per $1. Priority booking + free 30-min add-on.
Platinum Tier
Spend $2,500+/year. Earn 2 points per $1. VIP lounge access + quarterly free treatment.
Points do not expire as long as your account remains active (at least one visit every 12 months). Points have no cash value and cannot be transferred.
4. Referral Program
Share the gift of wellness with friends and family. Here is how it works:
- •Give $20, Get $20: When a friend books their first treatment using your referral code, they receive a $20 discount on their first visit.
- •Once their appointment is completed, a $20 credit is automatically applied to your account for your next booking.
- •There is no limit to how many friends you can refer. Credits can be stacked toward any treatment or service.
5. Gift Cards
Our gift cards make the perfect present. Key terms include:
- •Digital & Physical: Available in flexible denominations ($25 to $500) online through our app/website or at our spa reception.
- •Expiration: Gift cards are valid for 12 months from the date of purchase (unless state law provides longer validity).
- •Non-refundable: Gift cards cannot be redeemed for cash or refunded once issued.
- •Lost or Stolen Cards: If misplaced, contact us with proof of purchase and we can reissue the digital code.
6. Communication Channels
We may reach out to you through the following channels based on your preferences:
- •SMS / Text Messages: Appointment reminders, limited-time flash sales, and booking confirmations (msg & data rates may apply; reply STOP to opt out).
- •Email: Monthly newsletters, seasonal catalogs, loyalty updates, and personalized offers.
- •Push Notifications: Real-time appointment updates, last-minute availability alerts, and app-exclusive deals (managed via your device settings).
- •In-App Messages: Notifications and offers displayed inside the USH Spa mobile app when you open or browse.
- •Phone Calls: Only for urgent appointment changes, confirmations, or customer care inquiries (never for cold promotional marketing).
7. Managing Your Preferences
You are always in control of how and when you hear from us:
- •In-App: Go to Profile > Notification Settings to toggle email, SMS, and push notification preferences on or off.
- •Unsubscribe Link: Click the 'Unsubscribe' link at the bottom of any marketing email to opt out immediately.
- •Text STOP: Reply STOP to any marketing SMS to automatically opt out of text promotions.
- •Contact Support: Email us at info@ushspa.co with your request and we will update your preferences within 48 hours.
Please note: Transactional messages (booking confirmations, appointment reminders, receipt receipts, security notices) will still be sent even if you opt out of marketing communications.
8. Contact Us
If you have questions about our marketing practices, loyalty program, or would like to update your details:
USH Spa — Marketing & Guest Experience Team
Email:info@ushspa.co
Entity: Quiet Ush Thai Spa Health Institute for Women (USH Spa)
Phone: +965 900103335
Location: Al-Shuhada Street, Block 04, Building 32, Nasser Ahmed Abdul Latif Al-Othman, Kuwait city, Sharq 15300, Kuwait
Website: https://ushspa.co